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Our Cancellation Policy

Peace of Mind with Our Cancellation Policy

Peace of Mind with Our Cancellation Policy

At Under the Arch Outdoor, we understand that plans can change. Here’s a breakdown of our cancellation policy to ensure a smooth experience for everyone:

Changes Within 24 Hours? No Problem!

  • Need to withdraw your participant? You have 24 hours after registration to receive a full refund, minus processing fees and a $25 administration fee.

Please Note:

  • We cannot offer refunds for cancellations due to weather or if you withdraw after the 24-hour window.
  • Sickness, family vacations, or other absences are not covered by our refund policy.

We’ve Got Your Back (and Vice Versa):

  • If we cancel a class due to low enrollment or other reasons, you’ll receive a credit or full refund.
  • We strive to create a safe and productive environment. If a student displays disruptive behavior, we’ll work with you to find a solution. If removal becomes necessary, a prorated refund (minus one month’s fees) will be issued.

Thinking of Withdrawing?

  • To withdraw your child with a full refund (minus processing fees), we require 30 days’ notice.
  • Late withdrawals (without 30 days’ notice) will be charged a month’s fees in addition to processing fees.

We’re Here to Help!

For any questions regarding our cancellation policy, please don’t hesitate to contact us. We’re happy to work with you!